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Managing Claims: Cancel vs. Delete Explained - Day 3 Session #4

Michelle explains the functionalities of canceling and deleting claims within an API context, focusing on how users can manage claim coverage payment details (CCPDs). She demonstrates the deletion process for unpaid claims, emphasizing that deleted claims remain in the system for traceability and GDPR compliance, while only their visibility in the UI is affected. Michelle also covers the cancellation process for paid claims and how it reverses transactions without erasing financial data from records. The video is a practical guide on managing claim statuses within a claims management system, underlining the importance of maintaining historical data for compliance purposes.